What payment methods do you offer?
Payments can be made via PayPal or BACS
Can I buy a pattern or the yarn separately?
At this time we only sell Kits. This may change, so check back often.
Does the Kit include needles?
As standard our kits all contain the appropriate needles.
I have received the wrong kit(s). What should I do?
Please refer to our Contact and get in touch with us so we can investigate and resolve the issue.
Something is missing from my order
Please refer to our Contact and get in touch and we will send out whatever is missing.
My Kit arrived damaged
Please refer to our Contact and get in touch so we can arrange for a replacement kit to be sent.
I haven’t received my order
Please refer to our Contact and get in touch with us so we can investigate and resolve the issue.
How do I return an item?
Please refer to our Shipping and Returns page for full details on how to return
Can I cancel my order?
Yes, if your kit has not yet been dispatched, it will be possible to cancel your order.
Am I allowed to resell Red Fox Knits patterns?
We ask that you do not resell or repurpose any of the patterns sent to you.