Thank you for shopping at Red Fox Knits. As a sole operator, I know you have lots of choices and I appreciate you supporting my small business.
While I hope you are happy with your purchase, I understand sometimes items are exactly what you had hoped for.
The Refund and Returns Policy lasts 30 days. If 30 days have passed since your purchase, neither a full refund nor store credit can be offered.
RETURNS
Please understand that every transaction charges a fee by the card providers including Returns. These fees are non-refundable to me and will be deducted when calculating any refunds.
I would rather do this than increase prices to accommodate fees.
To be eligible for a return, your item must be unused and in the same condition that you received it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. I cannot guarantee that I will receive your returned item.
Several types of goods are exempt from being returned.
Non-returnable items:
- Downloadable items
- Perishables such as books and magazines
- Discontinued items or items bought on Sale (i.e. discounted or using a discount coupon)
- Tools / Notions may be returned for credit – please check with me first
- Yarn/Wool that has been wound (caked) by Red Fox Knits
IMPORTANT: To complete your return, we require a receipt or proof of purchase. Please also let me know if you prefer a refund (minus transaction fees) or store credit. In the absence of stated preference, a store credit will be issued.
Once credit is issued, Woocommerce will not allow me to reverse this and issue a refund instead.
Please do not send your purchase back to the manufacturer.
REFUNDS
Once your return is received and inspected, you will receive an email notifying you that your returned item has been received. You will also be notified of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card (or original method of payment), within a certain number of days, depending on your card issuer’s policy.
Large returns will incur a restocking fee of 5% of the value of the items returned. Your refund will be reduced by this fee.
All refunds will be made after deduction of actual card processing/transaction fees incurred, where applicable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, please first check your bank account or contact your credit card company. It may take some time before your refund is officially posted.
Sale and Custom items (if applicable)
Only regular priced items may be refunded, unfortunately sale items or discontinued items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. Note that it is normal for yarns to have joins in hanks/balls.
STORE CREDIT
To use store credit at checkout, log into your account, add items to your cart, and then select the option to use store credit on the payment or checkout screen. The store credit will be automatically deducted from your total, and you can pay the remaining balance with another payment method if needed.
Still Need Help?
Contact us at mail@redfoxknits for questions related to returns, refunds and store credit..